The Customer has the right to withdraw from the Contract concluded with Gaia Bellagio without indicating the reasons and without any penalty within 14 (fourteen) days, starting from the day on which the Customer or a third party, other than the designated carrier, acquires physical possession of the product. The date indicated on the courier delivery document will prevail.
The right of withdrawal must be exercised by the Customer by sending Gaia Bellagio a written communication, by registered mail with return receipt or equivalent technology, containing the expression of intention to exercise the right of withdrawal as well as indicating the order number which gave rise to the Contract from which you intend to withdraw. In order to exercise the right of withdrawal, the Customer may use the appropriate "WITHDRAWAL FORM", available by following the download link at the footer of the gaiabellagio.it site and also at the end of this document.
For the purposes of compliance with the withdrawal deadline, it is sufficient for the Customer to send the communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period. This communication can also be sent by telegram, telex, e-mail and fax, which must however necessarily follow confirmation by registered mail within the forty-eight (48) hours thereafter.
In case of exercise by the Customer of the right of withdrawal, the latter is required to return the Products to Gaia Bellagio without undue delay and in any case within 14 (fourteen) working days from the date of the communication of withdrawal. The deadline is thus met if the Customer returns the goods before the expiration of the period of 14 (fourteen) days from the sending of the withdrawal notice.
The Products will be returned to the following address:
Via Giuseppe Garibaldi, 66 (entrance also at Salita Plinio 18)
22021 Bellagio (CO)
If the customer withdraws from this contract, all payments will be reimbursed for the balance paid to Gaia Bellagio for the total of the products ordered, excluding the costs of courier reshipment which in any case will be borne by the customer, without undue delay and in any case no later than 14 (fourteen) days from the day on which Gaia Bellagio was informed of the decision to withdraw from the Contract. These refunds will be made using the same payment method used for the initial transaction, unless the Customer has expressly communicated otherwise to Gaia Bellagio otherwise; in any case, the Customer will not incur any costs as a consequence of this refund.
The refund can be suspended by Gaia Bellagio until the goods are received or until the Customer has demonstrated that he has sent the goods back, if previous.
The connected costs relating to the return of the Products are entirely borne by the Customer.
The Product must be returned intact, in the normal state of wear. If the customer exercises the right of withdrawal in a way that does not comply with the terms and conditions set out in this article, he will not be entitled to a refund.
Click here to download the "MODULE WITHDRAWAL "